How to Choose Music on Hold for Your Business
Choosing Music on Hold is not just about finding a track you like.
The music becomes part of the caller experience while someone is waiting to speak with your business.
That means the best choice is the one that fits:
your business
your customers
the tone you want to create
the way the music will be used Working Music
A good starting point is to ask:
“What should this waiting experience feel like?”
Then choose music that supports that purpose.
Start with your business
Different businesses often need different kinds of Music on Hold.
A medical practice may want music that feels calm and reassuring.
A hotel may want something polished and sophisticated.
A retail business may want something contemporary and energetic.
A professional office may prefer music that feels confident and unobtrusive.
The type of business gives you a useful starting point.
That is why BizMusey On Hold allows you to browse music by business type as well as by sound.
Think about the caller
The next question is:
Who is likely to be calling your business?
A caller may be:
making an enquiry
waiting for support
booking an appointment
arranging a service
asking about an order
waiting to speak with a particular person
The right music should support that situation rather than compete with it.
Decide what you want the music to do
This is the Working Music approach.
Instead of asking only:
“What genre do we like?”
ask:
For example, you may want the music to help the waiting experience feel:
calm
professional
warm
contemporary
sophisticated
relaxed
confident
unobtrusive
Once the purpose is clear, it becomes much easier to narrow down the right sound.
Browse by sound
Sound is still an important part of the decision.
You may prefer a style such as:
relaxed
contemporary
acoustic
upbeat
sophisticated
smooth
warm
natural
Browsing by sound can help you quickly find music that fits the character of your business.
But the best choice is usually where sound and purpose meet.
Listen before you buy
Always preview the music before purchasing.
A title or category can give you a direction, but the actual feel of the track matters.
Listen for:
pacing
energy
instrumentation
mood
how noticeable the music feels
whether it seems appropriate for someone who is waiting
BizMusey On Hold lets you preview the music before purchasing so you can make a more informed choice.
Track or Collection?
BizMusey On Hold offers both individual Tracks and Collections.
Choose an individual Track if:
you already know the sound you want
you prefer one specific piece of music
you want the simplest option
you do not need multiple tracks
Choose a Collection if:
you want several tracks with a related sound or purpose
you want more variety
you want a broader set of options for your telephone system
you prefer a bundled purchase
A Collection gives you multiple tracks in one purchase, while an individual Track gives you one specific piece of music.
Consider how the music will be used
Think about where the music will play in your telephone system.
For example:
general hold
call queue
transfer hold
department hold
different phone lines or extensions
Your licence applies to the purchasing business for permitted Music on Hold use, subject to the BizMusey On Hold Licence Terms.
There is no per-extension restriction within the licensed business.
Check your telephone system requirements
Different telephone systems may require different audio formats.
That is why every BizMusey On Hold purchase includes multiple telephone-ready formats.
Each Track is supplied in:
MP3
WAV
PCM 8 kHz WAV
A-law WAV
μ-law WAV
This gives you a range of options for common telephone, PBX and VoIP systems.
If you are unsure which format your system requires, check with your telephone, PBX, VoIP or telecommunications provider.
Purchase once
BizMusey On Hold uses a one-time purchase model.
There is:
no BizMusey On Hold subscription
no ongoing BizMusey On Hold licence fee for the purchased music
no per-extension fee within the licensed business
You purchase the Track or Collection once and use it for the permitted Music on Hold use, subject to the BizMusey On Hold Licence Terms.
Your Licence Certificate is delivered separately
After your purchase is completed, your BizMusey On Hold Licence Certificate is issued separately.
The certificate confirms:
the purchasing business
the licensed music
the permitted Music on Hold use
Keep the Licence Certificate with your business records.
Choose the music that fits the job
The best Music on Hold choice is not necessarily the Track you would personally listen to at home.
It is the music that best fits:
the business
the caller
the waiting environment
the impression you want to create
Start with purpose.
Then find the sound that supports it.
Choose music that works for the caller experience.
Working Music — Made to Work.
Ready to find the right Music on Hold? Browse BizMusey On Hold music by sound, business or genre.
