Terms & Conditions
Last updated: October 2026
1. About These Terms
These Terms & Conditions apply to your use of the BizMusey On Hold website and to purchases made through the website.
By accessing this website, placing an order or purchasing a BizMusey On Hold product, you agree to these Terms & Conditions together with any licence terms, product information and policies referred to in them.
If you do not agree with these Terms & Conditions, you should not purchase products from the website.
Nothing in these Terms & Conditions excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified, including rights available under the Australian Consumer Law.
2. About BizMusey On Hold
BizMusey On Hold provides original music specifically licensed for Music on Hold use.
BizMusey On Hold products are designed and licensed for business use.
BizMusey On Hold is operated by:
BizMusey Pty. Ltd.
ABN: 90 694 532 262
Website: bizmuseyonhold.com
Email: hello@bizmuseyonhold.com
In these Terms, “BizMusey On Hold”, “BizMusey”, “we”, “us” and “our” refer to the business operating the BizMusey On Hold service.
3. Our Music
BizMusey creates and owns the BizMusey On Hold catalogue and controls the rights necessary to license the music directly to purchasing businesses for authorised Music on Hold use.
The purchase price includes a licence to use the purchased music in accordance with these Terms and the applicable Music on Hold Licence Terms.
Purchasing music does not transfer ownership or copyright in the music to you.
You are purchasing a licence to use the music, not ownership of the musical composition, recording or other intellectual property.
4. Products
BizMusey On Hold sells individual music tracks and fixed music collections as digital products.
Product pages may include information such as:
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track or collection name
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duration
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audio preview
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price
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included audio formats
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licence information
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other product information relevant to the purchase.
We take reasonable care to ensure product descriptions and information are accurate.
Audio previews are provided to help you assess whether a track or collection is suitable before purchasing.
5. Audio Formats
Unless otherwise stated on the relevant product page, purchased music is supplied in the following five formats:
MP3, WAV, PCM 8 kHz WAV, A-law WAV and μ-law WAV.
These formats are provided to accommodate a range of telephone and Music on Hold systems.
We cannot guarantee that every format will be compatible with every telephone, PBX, VoIP, cloud communications or Music on Hold system.
You are responsible for checking the technical requirements of your telephone or communications system where necessary.
If reasonable technical adjustments are required solely to make a purchased file compatible with your telephone system, those adjustments are permitted under the licence, provided they do not otherwise breach these Terms.
6. Music on Hold Licence
Payment for a BizMusey On Hold product includes a one-time Music on Hold licence for the purchasing business.
There are no recurring BizMusey On Hold licence fees for a product that has been purchased outright.
The licence is issued to the business identified during checkout.
The licence is not limited to a single telephone extension. The licensed business may use the purchased music across its telephone extensions and Music on Hold systems, subject to these Terms.
The licence is for Music on Hold use only.
It does not grant permission to use the purchased music for unrelated purposes such as general background music in business premises, advertising, television, radio, social media videos, online video content, podcasts, films, games, resale products or other public or commercial uses unless BizMusey has separately authorised that use in writing.
7. Permitted Use
The licensed business may:
use the purchased music as Music on Hold for its business communications systems;
use the music across multiple telephone extensions belonging to or operated for that licensed business;
store reasonable copies of the supplied files for backup and technical administration purposes; and
convert, encode, trim or otherwise technically modify a file where reasonably necessary for compatibility with the licensed business's telephone or Music on Hold system.
Any modification permitted under this section does not transfer ownership of the music or create a new work that may be separately distributed, sold or licensed.
8. Uses That Are Not Permitted
You must not:
sell, sublicense, rent or redistribute the purchased music;
make the music available for download by third parties;
upload the music to stock music, production music, streaming or music distribution services;
claim ownership or authorship of the music;
register the music or any substantially similar version as your own intellectual property;
use the music to create products intended for resale or redistribution;
transfer the licence to another unrelated business without BizMusey's written approval;
use the music outside the Music on Hold purpose authorised by the licence; or
use the music in a way that infringes BizMusey's intellectual property rights.
9. Business Licence Information
During checkout, we may request information including your business or company name and business address.
You are responsible for ensuring that the information supplied is accurate.
This information may be used to identify the licensed business and to create or maintain your BizMusey On Hold licence record or licence certificate.
If you discover an error in the information you submitted, contact us at hello@bizmuseyonhold.com.
10. Licence Certificate
Where a BizMusey On Hold Licence Certificate is supplied, it records the business to which the licence has been issued and may include information concerning the purchased music and licence.
The certificate is evidence of the licence but does not replace these Terms & Conditions.
The rights granted remain subject to these Terms and any specific licence conditions supplied with the product.
11. Third-Party Music and Other Licences
A BizMusey On Hold licence applies only to the BizMusey music purchased from us and used within the scope of the licence.
It does not grant rights in music owned or controlled by third parties.
It also does not replace licences that may be required for unrelated uses of music outside the scope of the BizMusey On Hold licence.
If you use other music or use BizMusey music for purposes beyond the authorised Music on Hold use, you are responsible for determining whether additional permissions or licences are required.
12. Pricing and Applicable Taxes
Prices displayed on the BizMusey On Hold website are in Australian dollars (AUD) unless otherwise stated.
BizMusey On Hold products are designed and licensed for business use.
Displayed product prices are shown before applicable taxes unless otherwise stated. Depending on the purchasing business’s location, GST, VAT, sales tax or other applicable taxes may be added at checkout.
Where we are required to collect a tax, the applicable amount will be calculated using the information provided during the transaction and displayed before payment is completed.
The final amount payable, including any taxes collected by us, will be shown at checkout before you confirm your purchase.
We may change product prices from time to time. A price change will not affect an order that has already been completed and paid.
13. International Sales and Taxes
BizMusey On Hold is available to businesses in Australia and internationally.
Tax treatment varies between countries and jurisdictions. Depending on your location, your purchase may be subject to GST, VAT, sales tax or another applicable tax.
Where BizMusey On Hold is required to collect that tax, it will be calculated and shown at checkout.
You remain responsible for any tax, duty or other obligation that is lawfully payable by you but is not collected by us at checkout.
14. Payment
Payments are processed using third-party payment services associated with our Wix website, including Stripe where applicable.
BizMusey On Hold does not store your complete payment card details.
A purchase is not complete until payment has been successfully processed.
We may refuse or cancel an order where payment has not been completed, the transaction appears fraudulent or unauthorised, or we are otherwise legally required to do so.
15. Digital Delivery
BizMusey On Hold products are delivered digitally.
After successful payment, you will receive access to the purchased files through a download link, confirmation page, email or another digital delivery method provided through the website.
You are responsible for supplying a valid email address and maintaining access to the email account used when ordering.
You should download and securely store your purchased files after receiving access to them.
If you have paid for a product but cannot access the download, contact us at hello@bizmuseyonhold.com.
16. Download Problems
If a download link does not work, the supplied file is corrupted, an expected file is missing, or you receive the wrong product, contact us and we will take reasonable steps to correct the problem.
Where appropriate, this may include providing a replacement download or correcting the supplied digital files.
17. Change-of-Mind Purchases
Because BizMusey On Hold products are digital products supplied for download, we are generally not required to provide a refund simply because you change your mind, choose the wrong product, decide you no longer require the product, or later determine that you prefer different music.
We therefore encourage you to listen to the available previews and review the product information before purchasing.
However, this section does not limit any rights you may have under the Australian Consumer Law or other laws that cannot lawfully be excluded.
18. Consumer Guarantees and Refunds
Our products and services come with rights and guarantees that may apply under the Australian Consumer Law.
Those rights cannot be excluded by these Terms where the law says they apply. The ACCC confirms that businesses cannot remove consumer guarantees through website terms or statements that refunds are never available.
If a product has a major problem, is materially different from its description, cannot be used for the purpose represented by us, or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a remedy under applicable law.
The appropriate remedy will depend on the circumstances and may include correction, replacement, re-supply, refund or another remedy required by law.
To raise a problem with a purchase, contact:
and include your order information and a description of the issue.
19. Telephone System Compatibility
Telephone and communications systems vary considerably.
Although we provide several commonly used audio formats, we cannot guarantee compatibility with every telephone system, PBX, VoIP platform, cloud communications system or hardware configuration.
Where we have specifically represented that a particular supplied format is suitable for a particular system, any rights available to you under applicable law remain unaffected.
Otherwise, you should check your system's technical requirements before purchasing where compatibility is important.
20. Intellectual Property
All intellectual property in the BizMusey On Hold catalogue, including musical compositions, sound recordings, arrangements, artwork, branding, website content and associated materials, remains owned by BizMusey or its relevant rights holder.
Except for the limited licence expressly granted under these Terms, no intellectual property rights are transferred to you.
The names BizMusey, BizMusey On Hold, associated branding, website content and other protected material must not be copied or used in a way that suggests endorsement, affiliation or ownership without permission.
21. Website Use
You may use the BizMusey On Hold website for lawful purposes associated with learning about, previewing and purchasing our products.
You must not deliberately interfere with the website's operation, attempt unauthorised access to systems or data, introduce malicious software, use automated systems to extract substantial website content without permission, or use the website for unlawful or fraudulent activity.
22. Website Availability
We aim to keep the website and digital purchasing services available and operating correctly.
However, websites and third-party services may occasionally experience maintenance, outages, technical failures or circumstances beyond our reasonable control.
We do not guarantee that the website will operate continuously or without interruption.
If a technical problem prevents fulfilment of a completed purchase, contact us and we will take reasonable steps to provide the purchased product.
23. Third-Party Services
The website relies on third-party services including Wix and payment-processing providers such as Stripe.
Those providers operate their own systems and may have their own terms, privacy policies and security practices.
We are not responsible for independent services supplied directly to you by third parties, except to the extent responsibility cannot lawfully be excluded.
24. Privacy
Personal information is handled in accordance with the BizMusey On Hold Privacy Policy.
The Privacy Policy explains the types of information we collect, how information is used and disclosed, payment processing, cookies and analytics, overseas processing, access and correction rights, and privacy complaints.
The Privacy Policy should be read together with these Terms & Conditions.
25. Limitation of Liability
To the maximum extent permitted by law, BizMusey On Hold is not liable for indirect, incidental, special or consequential loss arising solely from use of the website or products where such liability may lawfully be excluded.
Nothing in this section excludes, restricts or modifies any liability, consumer guarantee, statutory guarantee or other right that cannot lawfully be excluded, restricted or modified.
Where liability may lawfully be limited, any limitation will apply only to the extent permitted by applicable law.
26. Your Responsibility for Use
You are responsible for ensuring that your use of purchased music remains within the scope of your licence.
You are also responsible for keeping your downloaded files, account access and licence information reasonably secure.
If you become aware that purchased music has been unlawfully redistributed or used outside your organisation without permission, please notify us.
27. Suspension or Termination of Licence for Serious Breach
A licence may be suspended or terminated where there has been a serious or deliberate breach of these Terms, including unauthorised resale, redistribution, sublicensing or claiming ownership of BizMusey music.
Where appropriate and reasonably practicable, we may contact you first and provide an opportunity to remedy a breach.
Termination does not transfer ownership of the music and does not authorise continued use after the licence has ended.
Nothing in this section affects rights or remedies available under applicable law.
28. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our products, website, business practices or legal requirements.
The current version will be published on this website together with the date of the latest update.
Changes will apply prospectively and will not retrospectively remove rights already acquired under a completed purchase where doing so would be unlawful.
29. Governing Law
These Terms & Conditions are governed by the laws applicable in Victoria, Australia.
Subject to any rights you may have to bring proceedings elsewhere under applicable consumer law, the parties submit to the jurisdiction of the courts and tribunals of Victoria and the Commonwealth of Australia.
30. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the extent necessary where legally possible.
The remaining provisions will continue to operate.
31. Contact Us
For questions about these Terms, a purchase, a download or a Music on Hold licence, contact:
BizMusey On Hold
Email: hello@bizmuseyonhold.com
Website: bizmuseyonhold.com